October 1, 2006 E-MAIL PRINT

Bargaining Survey: What You Said.

A Wake Up Call For DJ

As we prepare for contract bargaining with Dow Jones, we wanted to share some of the results of the Membership Bargaining Survey we conducted this summer.

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First of all, as everyone could have predicted, you and your colleagues are concerned about money, health care and job security — and we'll have details for you in the next couple of weeks on those items and how we're responding with contract proposals for the bargaining table— but beyond that, there was a significant finding: a "wake up call" for Dow Jones if it honestly is commited to preserving its reputation for quality.

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Almost 20% of those responding didn't feel their immediate supervisor was qualified. Almost 30% didn't think their supervisor was concerned about the welfare of the people they managed. Almost 50% are more likely to leave Dow Jones now than they would have been a year ago. 57% say their job is "less rewarding" than it was a year ago. A staggering 69% believe that the company's commitment to quality has eroded in the past 18 months.

Dow Jones recently hailed a Pew Research Center study that found the Wall Street Journal to be "the most trustworthy publication in the United States." It won't be for long if these kind of employee numbers aren't addressed.

There are serious morale problems at Dow Jones — and some troubling concerns about the foundation of the entire operation.

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69% — two-thirds of those folks who are on the front lines, building, day-to-day, the reputation of the Wall Street Journal — believe the company's commitment to quality is eroding.

It's all about quality: the money, the health care, the job security, the morale, the shared sense of commitment to excellence. It all has to be addressed in the next round of contract bargaining.

In a nutshell: Quality People.. Quality Contract.


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