May 28, 2008 E-MAIL PRINT

Prescription Drugs

We Need To Hear From You

Since Dow Jones switched prescription providers from Aetna to CVS Caremark in April, we've received a handful of complaints from members as we've compared the two services to ensure that, in fact, the switch has delivered what was promised.

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So far most of the problems look like cases of miscommunication or misunderstanding. But we're continuing our review — and we need to hear from you.

Every drug that was available from Aetna is supposed to be available from Caremark. If you've been told a particular drug is not available, we need to know the specifics.

And we need to know the specifics if you,ve been charged something other than the contract-mandated co-pay (at your retail pharmacy: $10 for generics, $20 for formulary and $40 for non-formulary or for a mail-order 3-month supply: $20 generic, $40 formulary or $80 non-formulary).

If you have a problem, let us know.


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